Return Policy

Effective Date: 01-12-2024

At Flikmart Enterprise Private Limited (“we,” “us,” or “our”), customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our return policy to understand how returns, refunds, and exchanges are handled on www.flikmart.in.

1. Eligibility for Returns

Products may be eligible for return under the following conditions:

• The product is unused, in its original packaging, and in the same condition as received.
• The return is initiated within 7 days of receiving the product.
• The product was not purchased during a clearance or final sale (unless defective).

2. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery with proof (photos/videos of the product and packaging).
• Once verified, we will arrange for a replacement or refund at no additional cost.

3. Return Process

Follow these steps to initiate a return:

1. Submit a Request: Contact our customer support team at returns@flikmart.com or log in to your account on www.flikmart.in and navigate to the “Returns” section.
2. Provide Details: Share the order number, product details, and reason for return.
3. Approval: Once your return request is approved, we will provide you with a return shipping label or instructions.
4. Ship the Product: Pack the product securely in its original packaging and return it to the provided address.
5. Replacement: Replacement will be given in 1-3 days.

4. Return Shipping

• If the product is defective or incorrect: We will cover the return shipping costs.
• If the return is due to a change of mind: The customer is responsible for the return shipping costs.

5. Refund Policy

Refunds will be processed under the following conditions:

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be credited within 7-10 business days to the original payment method.

Partial Refunds:
In some cases, only partial refunds may be issued, such as when:

• The product is returned after the eligible return period.
• The product shows signs of use or missing parts.

6. Exchange Policy

• Exchanges are allowed for products that are defective, damaged, or incorrect.
• Contact us to check the availability of the replacement product.

7. Cancellations

• Orders can be canceled if the request is made before the product has been shipped.
• Once shipped, the order can no longer be canceled and must be processed as a return.

8. Contact Us

For any questions or concerns about returns, refunds, or exchanges, contact us:

Flikmart Enterprise Private Limited
Website: www.flikmart.in
Email: info@flikmart.in