Support Policy

Effective Date: 01-12-2024

At Flikmart Enterprise Private Limited, we prioritize providing excellent customer support to ensure a smooth and satisfactory shopping experience. This Support Policy outlines how we assist our customers, available support channels, and our commitments to resolving your issues.

1. Support Hours

Our customer support team is available to assist you during the following hours:

• Monday to Saturday: 9:00 AM – 6:00 PM (IST)
• Sundays & Public Holidays: Limited email support available.

2. Support Channels

We provide multiple channels for you to contact us and receive support:

a. Email Support

• Email us at [Insert Email Address] for queries related to orders, refunds, or general concerns.
• We typically respond within 24-48 hours.

b. Phone Support

• Speak directly to our support team by calling [Insert Phone Number] during business hours.
• Keep your order ID or account details ready for faster assistance.

c. Live Chat

• Access our Live Chat on www.flikmart.in for real-time assistance during business hours.

d. Help Center (FAQs)

• Visit our Help Center to find answers to common questions about orders, shipping, returns, and more.

3. Resolution Time

We aim to resolve your issues as quickly as possible. Estimated resolution times:

• General Inquiries: 1-2 business days
• Order-Related Issues (e.g., delays, cancellations): 2-5 business days
• Technical Issues: 3-7 business days
• Escalations: May take additional time depending on the complexity of the issue.

4. Customer Responsibilities

To assist you efficiently, we request you:

• Provide complete and accurate information when reaching out (e.g., order number, email, screenshots, etc.).
• Communicate respectfully with our support team.
• Follow any guidelines or instructions provided for troubleshooting or resolving issues.

5. Limitations of Support

While we strive to assist you with all your concerns, the following are outside our scope of support:

• Assistance with third-party products or services not purchased from www.flikmart.in.
• Issues caused by unauthorized modifications to products purchased from us.

6. Feedback and Escalations

We value your feedback to improve our services. If you are unsatisfied with the support provided:

1. Email your concerns to [Insert Escalation Email] with the original support ticket ID.
2. Escalated issues are reviewed and addressed within 3-5 business days.

7. Commitment to Quality

At Flikmart, we are committed to:

• Responding promptly to all inquiries.
• Keeping you informed about the status of your issue.
• Continuously improving our services based on your feedback.

8. Contact Us

For any queries, concerns, or support requests, please reach out to us via:

Flikmart Enterprise Private Limited
Website: www.flikmart.in
Email: info@flikmart.in